Terms of Service

Effective October 5, 2026

In short

A 10-day free trial, no card needed.
Your studio's information, and your guests', belongs to you.
Cancel any time; it takes effect at the end of the billing period.

These terms are an agreement between Create Tennessee, LLC ("StudioConnect," "we") and the studio business that creates an account ("the studio," "you"). By creating an account or using StudioConnect, you agree to them on behalf of your business.

Accounts

The person who creates a studio is its owner and is responsible for the account, for the staff they invite, and for what is done under it. Keep sign-in details private and tell us promptly at create@studioconnect.art if you think an account has been misused. Each person may own one studio account; owners can add locations within it.

Free trial

New studios get a free trial of 10 days — long enough for a full kiln cycle. No card is needed to start. A trial is offered once per studio. If you do not subscribe when the trial ends, your information stays in place, but some features, such as taking new online bookings, pause until you subscribe.

Founding studios

Studios that create their account before May 1, 2027 are founding studios. A founding studio:

pays the founding price for its first 12 months of paid subscription
then receives one month free, as a thank-you
then moves to the standard price in effect at that time

We will email the owner before the standard price begins. Founding pricing stays with the studio account while it remains subscribed; it is not transferable.

Subscription and billing

Subscriptions renew automatically each month (or year, if you choose annual billing) until cancelled, and are charged in advance to the card you add through our payment processor, Stripe. Prices are those shown at signup or in your account. Taxes are added where required. We will give at least 30 days' notice before changing the price of an active subscription, except as described for founding studios above.

Cancelling

You can cancel at any time in your account settings or by emailing create@studioconnect.art. Cancellation takes effect at the end of the current billing period, and you keep access until then. We do not refund partial periods unless the law requires it.

Your data

Your studio's information — including your guests' information — belongs to you. You give us permission to store and process it only to provide StudioConnect to you, as described in our Privacy Policy. You can ask for a copy of your studio's information at any time by emailing create@studioconnect.art.

Your responsibilities

You agree to:

collect and use guest information lawfully, and give your guests your own privacy notice where the law requires one
send texts and marketing emails only to people who agreed to receive them, and honor opt-outs
check that your prices, taxes, discounts and other settings are correct; StudioConnect calculates from what you enter
give staff access appropriate to their role, and remove access when someone leaves

Card payments

Card payments for your guests run through the processor you connect — Stripe, Square or Authorize.Net — under your own agreement with that processor. The processor, not StudioConnect, moves the money, and its fees, payout schedule and dispute rules apply. StudioConnect records what the processor reports but does not hold your funds.

Acceptable use

Don't use StudioConnect to break the law, send spam, harass anyone, upload malicious code, try to reach another studio's information, or interfere with the service. Don't resell or copy the software. We may suspend an account that does these things, and will tell you why unless the law prevents it.

Our software

StudioConnect, including its design, code and content, belongs to Create Tennessee, LLC. We give you a limited right to use it for your studio while your account is in good standing. If you send us ideas or feedback, we may use them without obligation to you.

Availability and changes to the service

We work to keep StudioConnect running and your information safe, but we can't promise it will be uninterrupted or error-free. We may add, change or retire features over time; if we remove something you rely on, we'll give reasonable notice when we can.

Disclaimers

StudioConnect is provided "as is." To the extent the law allows, we disclaim all warranties not stated in these terms, including fitness for a particular purpose. Suggestions StudioConnect makes — such as prices, reorder quantities or forecasts — are tools to help you decide, not guarantees.

Limitation of liability

To the extent the law allows, neither side is liable for indirect or consequential losses, such as lost profits or lost data, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.

Ending the agreement

You can end this agreement by cancelling your account. We may suspend or end an account for serious or repeated breach of these terms or for non-payment, with notice where practical. After an account ends, your information is handled as described in the Privacy Policy.